15h14. Different types of BT Hub Over the years, we've developed better and better Hubs (routers) for our customers as new technology has become available. The process for changing the password on BT Home Hub 3, Hub 4 and Hub 5 is exactly the same as above but without needing to click on System first. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. My new Windows 11 laptop will not come up with a screen for the hub manager, either displaying a blank screen or occasionally shown raw HTML. BT Hubs are configured to handle that data transmission automatically, but sometimes you may want to create your own port forwarding rules. It's also easy to see the Hub Manager across all devices. If its the first time youve used BT Hub Manager you will need to enter the admin password on the back of the broadband router. Plug the broadband cable (grey ends) into your master socket and the other end into the Openreach modem. Follow these instructions to get the fastest possible speed with your BT Smart Hub 2. They're on the back of your Hub. Set the security level for your Hub's wireless connection -. Ports are virtual pathways and you can create rules that can block or forward inbound data packets to specific devices on your local network. Download the relevant user guide below or follow these instructions to get the fastest possible speed with your BT Smart Hub. As it is only possible to connect to it within your LAN it is perfectly OK. 0 Ratings mintech Beginner on 07-06-2020 20h10 3,425 Views Message 4 of 6 Re: Smart Hub 2 manager settings Thanks . Whats next? The BT Hub is configured to handle that data transmission automatically, but sometimes you may want to create your own port forwarding rules. Press the Power button on the Hub to turn it on. You'll need your Hub's wireless network name and password. Announcements, Guides & Community Updates. Got a BT Business Smart Hub 1? We hear from frustrated BT broadband customers all the time who say that accessing the settings for their BT Smart Hub can be a real nightmare. From the Hub Manager home page, go to - Advanced Settings > Broadband > Dynamic DNS. Security type In order to get download speeds of 100Mbps and over, its important you use the supplied red Cat5e Ethernet cable, if you use another cable you may get slower speeds. not the same as the wireless password. Your hub is only accesible on your home LAN hence it is http and not https. The easiest way to access the BT Smart Hub Manager is to type 192.168.1.254 into a web browser, or simply click on our link. You can configure your Hub to use Dynamic DNS. Ethernet sockets are becoming increasingly rare on laptops, but if you are able to plug a cable directly between router and computer, do so. Youll also need to add a password hint. >, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? >, How do I set up port forwarding on my BT Hub? WPS You will need to check the documentation provided from the hardware manufacturer, software/service provider or contact your IT support to identify the port range, Select the protocol appropriate to the rule you are adding, and click, If you need to open multiple ports within your new rule you can, repeat the process for the new ports you want to add, Once you have finished adding - remember you need to save your changes. You should be able to access the Smart Hub Manager from any web browser, be it a smartphone, tablet or full-blown computer. However, if the Wi-Fi has dropped out, you might not see the settings. Fibre customers: Many faults can be fixed by power cycling the Openreach modem turning it off and on again. If you dont see the BT Hub Manager screen when you type 192.168.1.254 into your browser address bar: Ofcom Move Triggers Rollout of Superfast Openreach Fibre, Digitalisation & AI in 2021: What you need to know, 5 Hurdles Encountered During The Penetration Testing Process. If you've still got problems, try our Broadband troubleshooter>. This is where youll find all the essential settings for managing the nuts and bolts of your broadband connection, including changing your wifi password, setting parental controls and restricting the devices that can connect to your broadband. How do I connect my device to my BT Hub by Ethernet cable? Go to the Smart Hub 1 guide. Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. Barry has scribbled about tech for almost 20 years for The Sunday Times, PC Pro, WebUser, Which? Only change it if you're having connection problems with your device. Your Hub is ready when the light turns steady blue. I cant seem to access this, please advise in simple terms how to access the BT Hub 0 Ratings 7 REPLIES Keith_Beddoe Distinguished Sage 24-04-2020 8h37 - edited 24-04-2020 8h39 2,257 Views Message 2 of 8 Re: Hub manager @coppinn Also restart the computer/tablet/mobile youre using to access the Smart Hub Manager, in case theres a problem with the device rather than the router. Use the links to find out more about how you use the Hub Manager to change settings: What is Smart Setup on the BT Hub? Connecting your BT Smart Hub 2 Connecting your BT Smart Hub and Ultrafast Smart Hub Connecting your BT Home Hub 4 and Hub 5 Connecting your BT Home Hub 3 Setting up a Hub 3 or Hub 4 with an Openreach modem Where can I view the status of my Smart Hub? 16-08-2022 None - anyone can connect to your wireless network without entering a password. Youll need the Admin Password for Hub Manager to make changes to the advanced settings. Follow the instructions that automatically appear on the screen to change your password. How do I control the time when devices can access the internet on my Smart Hub? You'll find it on the back of the Hub if you haven't updated it. If youre typing 192.168.1.254 into your web browser and youre getting a blank page or error message, there might be a problem with the Wi-Fi connection. >, I have problems connecting 5GHz and dual band devices wirelessly to the BT Hub>, How do I split my BT Hub's SSID (wireless network name)? Wait 5 minutes, then start reconnecting the cables. 16-08-2022 Full Fibre customers wont use microfilters. This last screen permits me to then continue and arrive at the hub home page. On older models of the BT Home Hub you will see Settings rather than Advanced Settings. Solid surfaces like walls, doors, wardrobes and cupboards slow down your wi-fi speeds. Here's how to set up a Hub 4 or Hub 5. Then prompt your device to connect to the Hub. This will open the Hub Manager, Enter the admin password. Email Barry at barry@bigtechquestion.com. It's now even easier to manage the Hub's settings and to get the best wi-fi set-up. Press the Rescan button to make it scan again. If you've still got problems, try ourBroadband troubleshooter>, If you've got Complete Wi-Fi and need help connecting your Wi-Fi disc, see How do I set up Complete Wi-Fi? If yours is a BT Smart Hub or Smart Hub 2 youll see a, If youve got BT Home Hub 4 or Hub 5, click on. Remember you need to save any changes you make. It's also easy to see the Hub Manager across all devices. If that doesnt work, try connecting to the router via an Ethernet cable (shown below). It's also easy to see the Hub Manager across all devices. on This means when you search for your Hub in the list of wireless names on your device you'll only see one. Can I connect my BT Hub using a telephone extension lead or socket doubler/splitter? Here's how to set up a Hub 3. How do I use different DNS servers or set up dynamic DNS on my Smart Hub? The easiest way to access the BT Smart Hub Manager is to type 192.168.1.254 into a web browser, or simply click on our link. Struggling with your BT router login details? Youll be asked to enter the new password twice, to make sure its correct. 15h07. Use an alternative browser; for example, if your first attempt was with Google Chrome, try using Firefox instead. Unplug the battery pack from the power supply. However, as soon as you try and do anything vaguely interesting, you will be prompted for your Hubs admin password. If you do have a problem with the Wi-Fi, this may reveal what it is. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. If the correct IP address was used you will see a login screen or window like this: Screenshot of BT Smart Hub Login. >. Check the lights on your Hub: If you can't get online, check the colour of the light in front of your Hub. Advanced settings How do I change my Smart Hub's wireless settings? Check that youre using a device that is connected to your BT broadband network. Plug the broadband cable (grey ends) into your Hub and the other end into your master phone socket. >. How to open the Hub Manager Open a new web browser Type 192.168.1.254 into the address bar The Smart Hub 2 is our most advanced router and comes with a combination of unique features to deliver fast speeds throughout the home. To get the latest on your appointment, go to www.bt.com/ordertracking>. BT Smart Hub and Ultrafast Smart Hub Type 192.168.1.254 in a web browser to open BT Hub Manager. It's now even easier to manage the Hub's settings and to get the best wi-fi set-up. When searching for your Hub on your device, you'll have to select which band to connect to. Fix Problems and faults Contact Chat, phone, or email Setting up BT Business Hub or router Guide to the BT Business Smart Hub 2 Guide to the BT Business Smart Hub Have you tried Chrome or another browser. Click Advanced Settings Click Wireless Enter the admin password. 3. So if you're connecting a device that you'll be using around your premises, it's better to connect it to the 2.4GHz band. BT Smart Hub 2 manager and Windows 11 Go to solution My laptop running Windows 10 is happy to let me talk to my Smart Hub 2 manager via 192.168.1.254 via a browser. Your Smart Hub automatically scans for the best wireless channel. If your Smart Hub 2 doesnt have a WAN port, you may have been sent the wrong Hub. 16h22. (Make sure you're connected to your home network.) If everything is working properly you should see a screen like this (some details have been blurred for security reasons): This will give you basic details, such as whether the router is connected to the internet, the status of the different wireless bands, and how many devices are connected to your router (21 in our house!). If you have an engineer appointment booked to install BT Broadband, they'll connect up your BT Hub for you. WPS (Wi-fi Protected Setup) lets you connect a device without entering the wireless password. The default BT Smart Hub IP Address is: 192.168.1.254. Find help for all the recent models of the BT Hub - including the BT Smart Hub, 4G Mini Hub and the BT Home Hub 5, Hub 4 and Hub 3. Click on the title and picture of your Hub to see links to all our help. Youll find it on the back of your Hub. And some questions nobody really wanted the answers to. To set up port forwarding, click a dropdown for your model of Hub. Learn about your Hub Getting started Learn about wireless in your home Fix problems with your Hub Advanced features >, Visit our welcome pages for help getting started with your new products and extras>, Connecting your BT Smart Hub and Ultrafast Smart Hub, Setting up a Hub 3 or Hub 4 with an Openreach modem. When it's set to On', you can connect a device by clicking Start WPS or by holding the WPS button down on the left hand side of your Hub. It's not an extension socket, Press the Power button on the Hub to switch it on. Message 1 of 24 Manually assigning IP addresses on Smart Hub 2 Hi there. If your router wasn't supplied by BT, you can check the instructions supplied with the equipment. By default, your Smart Hub will have this switched off. If you have it, unplug all your old broadband kit, including the old power plug, filters and Ethernet cables. Plug the broadband cable (grey ends) into your Hub and the other end into your master phone socket. How do I assign multiple Static IP addresses on the Smart Hub? If you are using a VPN, say for homeworking, its possible you might need to set up port forwarding, but you will need to know the port range information from your IT department and most VPN clients should work on the hub without this being required. If this happens get in touch with us. Web admin interface of the BT Smart Hub 2 router. Find what hub you have BT Smart Hub BT Smart Hub 2 BT Home Hub 3 BT Home Hub 4 BT Home Hub 5 Differences between each Hub Still need help? Maybe change the password, adjust the parental controls or switch off the hugely irritating Smart Setup. Disconnect the red Ethernet cable that connects the modem to the Smart Hub. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. For example, if you dont want your children to be online when they should be sleeping, you can tell BT Hub Manager to restrict internet access from your kids mobiles from midnight to 8am. With Band Steering on, the Hub steers your devices to the best wireless band for them. According to BT, these latest broadband routers are more powerful than ever, allowing customers to connect more devices than before without any discernible loss of download speed. Then follow these simple instructions: You will be asked to enter a password. If you have it, unplug all your old broadband kit, including your old power plug. Important! Every time a new device connects to your BT hub, Smart Setup automatically kicks in to prompt you to use all sorts of BT-specific services that you probably dont need. There are a few things to try here. This will open the Hub Manager. Yvonne, How do I retrieve my phone numbers from the stored file I place on the router manager, The Big Tech Question delivers straight answers to the biggest questions in tech. You should be able to access the Smart Hub Manager from any web browser, be it a smartphone, tablet or full-blown computer. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Positioning your Smart Hub 2 to get the most from your wi-fi, Download the Business Smart Hub 2 user guide, Changing the wireless settings on Smart Hub 2, Restricting the wireless devices that can connect to your Smart Hub 2, Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2, Controlling the time when devices can access the internet on Smart Hub 2, Creating a Port Forwarding rule on Smart Hub 2, Set up and assign multiple Static IP addresses on the Smart Hub 2, WAN port on Smart Hub 2 and using it for Ethernet, Getting started with your BT Business products (onboarding guide). My laptop running Windows 10 is happy to let me talk to my Smart Hub 2 manager via 192.168.1.254 via a browser. With BT Hub Manager youll be able to see at a glance if someone is using your wireless broadband signal without your permission. Instead the Smart Hub 2 connects to the Openreach modem (or ONT). We know its a clich but resetting works more often than youd think. The default mode here is Mode 1. With BT Hub Manager you can restrict internet access from certain devices during particular time periods. Try connecting your device to the router with an ethernet cable instead of using wireless. This table shows the main differences between them. Richard, I run Windows 11 and using Edge is fine. Full Fibre customers wont use microfilters. How to access the Smart Hub Manager The Hub Manager is where you can change or view your Hub's settings. Sorry not much help really. You dont want your neighbours taking advantage of the internet connection that youre paying for! Whats more, BT claims the wifi-signal from a Smart Hub is capable of reaching further than any router from their broadband competitors. You can change the wireless name of your Hub so it's easy to spot in the list of wireless networks that pops up when you're searching for a network on your device. Wireless mode If you have changed it and now forgotten it, you can use the password override feature by click on, Click "Create a new port forwarding rule", Enter a name for the port forwarding rule you want to set up (for example, 'My webserver'), Select the device you want the port forwarding rule to apply to, Choose from the available devices and click, Enter the external and internal port number range. Wireless Instead the Home Hub 5 connects to the Openreach modem (or ONT). Next, select the first device that you want to control and choose the days and times for which you want to set limits. >, How do I turn off BT Access Control for a device? BT hubs are the centrepiece of BT home broadband. Learn how your comment data is processed. In the Home Network part of BT Hub Manager you will clearly see all the devices that are currently connected to your BT hub. If you've got Broadband (copper broadband) download the user guide below or follow these instructions. Your Hub will be called something like BTHub6-ABCD. Then fill in the details for your Dynamic DNS service. It may be your browser causing the issue do check in its settings or in your Antivirus program. First of all, you need to be at home using a device thats connected to your BT broadband hub. >, How do I turn off BT Access Control for a device? Any thoughts on this would be welcome. >, Where do I find the default admin password for my BT Hub? Copyright 2022. Use the links to find out more about how you use the Hub Manager to change settings: What is Smart Setup on the BT Hub? Note: you'll need a Dynamic DNS service provider to use this feature. Once youre logged in youll see a button for Advanced Settings. This Video Demonstrates how to assign Static IP address to a device connected to BT Hub 6 using the online the BT Smart Hub Manager. >, How can I set up or change the admin password on my BT Hub? With previous ISP's routers and with previous purchased routers - such as the cracking ASUS range, you can manually assigned a static IP, and the router locks that down and ignores DHCP. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only . That all sounds great, you say, but to make the most of your fancy superfast broadband internet connection you need to be able to access the BT Hub Manager. If you have it, unplug all your old broadband kit, including your old power plug. >, I have problems connecting 5GHz and dual band devices wirelessly to the BT Hub>, How do I split my BT Hub's SSID (wireless network name)? The red-ended Ethernet cable goes from the Port/LAN1 slot on the ONT to the red port marked WAN on the Home Hub 5. If youve lost that card, it should also be on a sticker on the base of the router. View or change the wireless password that you need to enter on every device before it can connect wirelessly to your Hub. how do I find out what download speed I should be getting? It's not an extension socket. Depending on your socket type, you might need to use a filter. I am grateful for that thought, I have not used a microsoft browser for years! If you change this, you can check the strength of your new password - aim to get the strength bar fully green. Modes 2 and 3 may connect you but they'll also reduce or disable some wireless features so your range and speed might take a hit to improve reliability. The video below shows you how to set up your BT Smart Hub. Ah ha gg30340, that's why you are aDistinguished Sage, never noticed http vs https. The hub manager doesn't support HTTPS, only HTTP and hence will show as 'insecure' . A master socket is the main socket for the phone line in your home. Guide to using the BT Business Smart Hub Changing the IP address of your hub From the Hub Manager go to Advanced settings then My Network then IPv4 configuration You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). If there are any devices listed there that you dont recognise, you can turn off wireless access for that device while you investigate further. WPA2 - the default setting (we strongly recommend you use this). >. Hub manager Hi I am trying to access my BT Hub to make settings and see what devices are connected. How can I set up or change the admin password on my BT Hub? If you're setting up the Hub yourself, we'll email or text you when your broadband is ready. First, reset the router, either by pulling its plug out or by using the reset button on the top of the device. They're on the back of your Hub. Looking for tips on how to squeeze the best performance from it? Do you want to know how to get the most from your BT Business Smart Hub 2, from setting it up to fixing problems? Distinguished Sage, never noticed http vs https. How to access the Smart Hub Manager; Download the Business Smart Hub 2 user guide; Using. How do you access the BT Smart Hub Manager? Network Name If this happens get in touch with us. on Ports are virtual pathways and you can create rules that can block or forward inbound data packets to specific devices on your local network.