I feel like we had no idea what our "magic wristbands" did at the resort. Next, we want to show you the list of the culinary geniuses that are positioning Xcaret Hotels as an ideal destination for the lovers of fine dining experiences. We can provide it to you if you have your purchase receipt. (01152) 55 4163 7327 Prices vary according to season. Learn all the information in our Privacy Notice, Copyright 2019 Experiencias Xcaret Parques, S.A.P.I. In case of amphibious vehicles, they can participate, but only an adult with driving license is allowed to drive. Does admission include transportation service? No, our Park tickets are not exchangeable for other products. Old Navy - Paseo del Carmen Shopping Mall. Within Mexico. Enjoy the best of Mexico included in this sophisticated hotel that surpasses the traditional All-Inclusive hotels with its All-Fun Inclusive concept. The hotel's 24-hour gym, a rooftop terrace, and 2 bars/lounges are among the featured amenities. The rooms were clean and nice, the all inclusive means all inclusive so I spent very little money, tip was mainly what I spent. Can I change my admission to Xplor for another park or tour of Grupo Xcaret? Which doesn't make sense because 1) we never met her in person, and 2) I was there only with my girlfriend, so how could we be meeting up with friends? Xcaret Photo Pass is a great way to save your memories of an unforgettable day in the Riviera Maya. What happens if I didn't bring along the credit card used for payment? prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. If you visited our Xcaret Hotels: fotohoteles@xcaret.com Minimum age allowed is 5 years old. Traveling on business? If you visited our Parks: foto@xcaret.com If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. If you buy multiple parks, the pictures taken at the hotel are included for free. *MSI only with participating cards (banks) issued in Mexico. 2003-2023 Lexyl Travel Technologies, LLC. Xcaret Hotel Mexico) We sat in for the 90min presentation, which was . You must present the credit card (or copy on both sides) used for payment, on the contrary you will not have access to the park and will be losing your purchase. Allow nature to hold your body and soul, renewing you by relaxing and stimulating your senses and health. Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. Each photo downloaded is a JPG file, and the videos are MP4. I will not repeat everything that has already been said. When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. per night. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. Can I enjoy underground river activity without knowing how to swim? For special food requirements you may notify Customer Service at customerservice@xcaret.com or ask our hosts at the entrance of the park, they will be happy to support you. Valet parking, a 24-hour business center, and a coffee shop are also offered. If you could be so kind to contact me by sending me a private message through this media or by providing me with an email address I can reach you at, I will be delighted to personally follow up on your experience.We hope you can give us the opportunity to regain your trust in a near future. Where can children or elderly people stay, while the family engages in activities in Xplor and Xplor Fuego? Prices and availability subject to change. Chilean Peso (CRC): Visa, Mastercard, Diners and JCB. Can somebody on a wheelchair access the Park? We advise you to wear long shorts, t-shirts, swim suits and water shoes that can be attached to your ankles so as to avoid losing them. Dec 25 - Dec 26. Mexico: 998-883-3143. . Paid for in US $ we received the hotel photos only. Also, some activities are not suitable for pregnant women, besides not recommended for people with fear of heights, recent surgeries, back pain, or if gets dizzy easily. American Dollar (USD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. You just press the yellow button and stand wherever the feet are and you got your picture. Sol (PEN): Visa, Mastercard, Diners and JCB. 63 suites overlooking the Caribbean will pamper you with both home comforts and the luxury of a boutique hotel. Terms of use: For prices provided on this page, you need to purchase before visiting the park(s) or tour(s). Due to the nature of the product we offer, you always have the possibility to view the photos. Our hotel prides itself on providing five-star service, yet in some cases, mistakes can occur.We have shared your feedback with all the involved departments so we can continue to improve our services, as it is distressing to see loyal guests depart with a poor perception from their experience. To valid the service, it is mandatory to print the coupon provided at the end of the purchase and show it at your arrival at the park at the photography area or at the moment of boarding the tours transportation. Occasionally, birds would land near him and hed speak to them or laugh at them. Round-trip transportation to the Embarcadero Isla Mujeres by Xcaret in the Cancun Hotel Zone is included. Free WiFi in public areas, a library, and express check-in are available at this hotel. Can I participate in an activity more than once? Relax with a drink at one of the 3 bars/lounges and get perks like free WiFi. Should you decide to come back to this destination, please do not hesitate to contact us through this media, as we will be delighted to arrange every detail of your stay with us, to ensure you take the best of Mexico with you.Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico, This is the version of our website addressed to speakers of English in the United States. Argentine Peso (ARS): Visa, Mastercard, Diners and JCB. Due to the nature of the product we offer, you always have the possibility to view the photos. Ingredients, flavors and textures invite you to live a story told by the best Culinary Group in Mexico, which will delight your senses through brilliant recipes at the hands of true flavor artists. Their eco-integrating design and premium amenities make them unique. Our All-Fun Inclusive concept is strengthened with new benefits to continue surprising you on your next stay. Exact pick-up time will be confirmed when making your purchase. Yes the resort is beautiful and access to the parks is great. We are encouraged to offer unforgettable experiences and our team works diligently to communicate our brand through a unique and warm service, with the commitment that all our guests take the best of Mxico deep in heart. Refund will not be granted under any circumstances in this case. We offer you multiple payment options to pay for your reservation. However, with an advance purchase of at least seven days in this website or by calling our Customer Service, you get 10% discount on the cost of the regular price and 15% off purchasing 21 days or more in advance. We dont recommend the use of flip-flops or Crocs. The review was in regards to not being able to access my photo package, but after a week of phone calls and emails my family was finally able to access our photos. Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). If you make your purchase through our contact numbers, the operator will inform you if there is a pick-up at the hotel where you are staying or otherwise, the closest hotel for this service. The food is really good. DoubleTree by Hilton Hotel Boston - Bedford Glen. She even offered advice on when to arrive at a restaurant my daughter was interested in trying, to avoid bigger crowds. Casa de la Paz The greatest books ever written are in our library. Hotel Xcaret Arte is an Adults Only hotel that pays homage to Mexico's best artists, where you can experience art from its beginnings, through workshops, exhibitions, happenings and special events. Just a weird housekeeping issue I guess we had. Can I enter with food or drinks to Xplor? What happens if I forgot my download code? (01152) 55 4163 7327 We wanted to know the best place to watch Mexico play in the World Cup, etc. Yen (JPY): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. (01152) 55 4163 7327 No, we only accept IFE. How many times can I download my photos with my download code? No problem! Kukulkn Blvd, Km 9.5, Cancun Hotel Zone. The pass is very much worth the money. Is the discount for Quintana Roo residents valid throughout the year? I also requested a king size bed (I was proposing on this trip!) DoubleTree by Hilton Hotel Boston Bayside - Boston. We had a great time at the parks and used the Xelfies feature to take pictures at all the parks we visited.We have a big family so we had 3 rooms in total and bought the photo pakage $190 US per room only for the access codes for 2 of the rooms to not work at all and return an error message that the code is invalid.We have called multiple phone numbers just to be hung up on a redirected to different numbers that lead to no resolution and emailed multiple emails that result in no replies.Today we called for the 4th day in a row just to be told that none of our emails would get responses any time soon because there are over 600 customers with similar problems in front of us.This is outragous and has led to us losing so many of our vacation pictures. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. The Unlimited Xcaret Xperience package (UXX) is designed only for guests of this hotel, and provides them with unlimited access to Xcaret Park during their entire stay and the ability to enjoy more than 40 exhibits and attractions in the world-renowned Xcaret eco-archaeological park. Children must present ID from school with address in Quintana Roo, or school report card with photograph. Sorry, we dont have Travel agents discounts in Xplor. The staff in the restaurants and working around the pools I had no problems with; they were fantastic. Display as a link instead, Business travelers can take advantage of the business center.