Once this is fixed you should be able to achieve what you want via a change of the default spam settings and setting up your own filter. on Can anyone tell me how to set up a new email please. I can access the page that indicates the other secondary emails linked to my VM primary account, but like others, have only the option to delete my account. Virgin Media Television; For business; Webmail; Sign-in; . Phone Number: Call 0345 454 1111 or 150 to reach someone at Virgin Media headquarters. Following these channels can help the public to keep up to date on promotions such as Virgin Media TV bundles, to be made aware of service updates, and importantly, enable another facility to contact Virgin Media. About. 29-01-2022 Cookies used for marketing and advertising purposes. Learn more, Have I helped? I then wanted to file a complaint as I still havent received my refund, received any compensation plus I want it documented so no one has to go through this drama in the future. 25-08-2022 06-07-2022 This may indicate that it is being upgraded, or that the service has been temporarily suspended. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Virgin Media contact number. When I first came across this app via my Virgin TV service, I purchased 'Westworld' series 1. 13-07-2022 28-01-2022 It takes me to a box with two bars, your email address and the second bar is your password. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. Virgin Media head office phone number: We've highlighted Virgin Media head office contact number 0345 454 1111, so you can get answers to your questions quickly and simply. Can anyone recommend another provider that you can actually talk to? 0345 454 1111 - if you're calling from any other phone. Customer Service. There shouldn't be any need to enter any card details Crashedagain, are you using this site here? Depending on the type of query, the submission of the form may be all that is required, and Virgin Media will update any relevant aspects accordingly, or they may make contact with you to further discuss your needs. Thank you so much for your post and welcome to the community forums, it's great to have you here. No nothing has been reported on that 0800 number.The people just called again.Do you have a contact number for Virgin by any chance? Did you ever get this sorted? Unless your tenancy contract specifies which provider the property must be with (extremely unlikely), you have the full freedom to switch providers at your convenience. I hung up .However,shortly after my internet crashed(nothing new there), So I cant even contact Virgin to confirm it was a scam.I googled number so 99.9% it was a scam but I would like some kind of confirmation AND a reason why my internet CRASHED AGAIN, on Last Updated: December 2, 2022 Check when your contractual minimum period is over. Your broadband failing will have nothing to do with this unwanted call - is anything reported on the automated status line 0800 5610061? human). Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) If you need help or have any other questions about your bills, you can call Virgin Media on 0345 454 1111 or use the live chat feature on their website. I thought that there was an option to say whether or not you were a VM customer. 15:49, and miscreant example email address is very apt. Talk to our experts and get your broadband sorted out in minutes. Why have you stopped us from adding new email accounts.Is this another example of dumbing down your services but still increasing our bills.Lets face it on your lowest package that we now have, due to the expensive cost of others.80% of the channels we can get for free elsewhere. Thank you for posting. Once you submit your complaint you will receive a text message within 48 hours with a case ID. It . Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. Virgin Media does not have a customer service email address. D01 C9W8 (*Figures based on % of customers who do not re-contact us within 24 hours of using our help pages). 2. We compare deals for new customers looking to switch and save. The webchat and the text service don't always work 24/7, phone calls take priority when contacting VM. 10:50. Truly frustrating and annoying that you can't get hold of a company that you pay about 100 a month to. Service Operations Manager working in the Supply Chain Team at Virgin Media O2 with past experience as an Executive Resolution Specialist and Assistant Retail Manager with a demonstrated history of working in the telecommunications industry. Martin, that's the root of my frustration. So I made contact with Virgin Media technical assistance only to be told to contact 'Virgin Media Store' directly. 11:25. Our correct contact number is:0345 454 1111 for Broadband,TV and Landline customers. Whether you've got a question, query, problem or something you need to tell us, chat with us directly from your Virgin Mobile App. There are no guarantees that my advice will work. Click Mark as Helpful Answer or use Kudos to say thanks, on The Virgin Media customer service phone number shown below is the single point of contact for all queries, including technical support and complaints. Monday to Saturday: 9am to - 9pm (Local time) Sunday: 10am to - 7pm (Local time). Well, while not exactly spoiled for choice, household customers have a selection of numbers to call still. 08-07-2022 CISAS is impartial and will investigate your case. Not on mobile, desktop with 3 different browsers! . 01-05-2022 That being said, if your subject is more complex, relates to an ongoing complaint or is likely to take a large amount of time, then contacting the Virgin Media Customer Care department may be more appropriate. New around here? GIVE US A CALL. Select Email folders and choose file saving options in the list. the email account is set up within my main virgin media account. Of course, while online account management via My Virgin Media can be useful, sometimes we still need to get in touch directly. Obviously someone who is not a VM customer could have a genuine reason for making a complaint, as in your case. The service is available from 8am to 10pm seven days a week. I have escalated your post to the Forum Team so one of them should contact you via this thread, probably tomorrow. on Its headquarters are in Hook, Hampshire, United Kingdom. on 09-07-2022 The rest are clutter.Why are you asking us to use another email service which we don't want.My wife and I both have personal accounts for friends and family hence no spam.I have a second for contacting web addresses who may sell information hence spam.I want a third for my web page and now I can't use you.We also can't change our account email address inbox while still in emails sectionHave to in and out of Virgin every time. 16:59, Thanks for joining me on PM - just to update the thread, this was reset and advice given to do virus scans then after 1 hour access the mailbox , on For further guidance on cancelling your contracts, take a read through our service cancellation guide. For Virgin Media TV, broadband and phone customers. 14:15, 13-07-2022 Include your email address to get a message when this question is answered. 4. I just want a broadband upgrade also. G o back to how it was.Oh! Has anyone else been able to contact them via online chat? 13:32. References. Hi Graham thanks for your reply. Virgin Media Contact Details: Get in Touch Easily. I'm afraisd there isn't a contact email address. If not, it may need one of the Forum Team (VM employees who support this forum) to get the password reset for you. I have tried resetting her password online but it does not like to do it as its not the main account, I put in her email & put in my DOB & Security answer. 01-05-2022 These numbers ultimately reach a similar destination to each other in terms of Virgin Media customer care and support, but cater for different subject matters, as demonstrated in the table below. If you can you will be able to change the password from there. I have also had a little look on our systems regarding your connection issues, and cannot see any disconnections in the last month, your speeds are all looking good - averaging 622 download and 42 Upload in the last week. They are free if you are on the Gig1 . 04-07-2022 You can contact Virgin Media customer services on Twitter @virginhelp. ?I want to open a new email address not close my Virgin Media account.That being said I really, really have on a few occasions over 18 years.The only relevant part to me in the whole reply was, "The ability to add additional emails has currently been removed, my apologies for any inconvenience this may cause. 14:17, Is there an email to contact Virgin ?I looked on website .There is no number no email no chat.It says they will take time to answer messages but there is no option to message.I used my virgin app but the chat there was down.I received a call from 020 3976 8303 claiming to be Virgin and stating I was subject to scammers. Run Turgs Virgin Media Email Backup on Windows. The Virgin Media community has over half a million members. Virgin Media offers area codes in the following areas: London, West Midlands, East Midlands, Yorkshire, Manchester, Liverpool, Leeds, Sheffield, Bristol, and Cardiff. Enter details of Virgin Media IMAP settings in the interface. When you need to get hold of your broadband provider, you need to know the fastest way to do so. I can confirm the number you were called from is not us. If not, they are charged at the same rate as a standard UK landline number. You might find exactly what you need right here, quickly and easily. Have tried assorted work arounds, but still can't get in. I'm very sorry for any issue you've had with contacting the team. Search Search. Call Connection Service. Opening hours are: You can use the Live Chat service for sales, upgrades and complaints. I've harnessed my storytelling ability to pivot for a variety of digital and print brands including: Crate . There are separate links for broadband and mobile complaints and Virgin states it aims to get back to you and resolve your issue within seven days. Broadband, TV and phone customers should then press 1, mobile customers should press 2. We only collect anonymous data. 08:49. Please enter your email Forgot your email address email address ? Virgins phone lines are open from 8am to 9pm Monday to Friday, from 8am to 8pm on Saturday and from 8am to 6pm on Sunday. Unfortunately, that all assumes you know the existing password however you could try that route if you have an idea of what the existing password is. Whether you want to buy a new broadband and TV bundle or make a complaint about your download speed, we have all the information to hand. so I guess we need some help to reset it as you suggest. Conclusion In conclusion, there are several reasons why Virgin Media may be cutting out, including technical issues with the network, weather conditions, damaged or lose cables . wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. Give them a call on 150 / 0345 454 1111 for them to discuss this with you. Preparing Cara profile View Cara's Email (It's Free) 5 free lookups per month. Step 3: Plug in your NOW Broadband Hub on the go-live date. It's packed with tips, hints and helpful answers about our products and services. I can certainly appreciate your frustration with that. 1. and by the way your new web page layout it rubbish all adds buy this buy that everywhere.Marketing services and products for more cash and you cut our emailROFLMAO, on You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. 14:34. Customers can also get in touch via Live Chat or by filling out a web form on the complaint section on Virgin Medias website. It's easy to find the help you need for your broadband, home phone and mobile account on the go. Virgin Media customer service numbers. Whether you are looking to join, leave, or take out one of the attractive Virgin Media bundles, knowing the best Virgin Media contact methods for your specific query can save a lot of time and effort. Unfortunately, that all assumes you know the existing password however you could try that route if you have an idea of what the existing password is. Report any dodgy requests, emails, or calls to Virgin Media. Phone calls take priority over other methods of communication and arestill the quickest way to contact VM. The message chat was also down on Monday, on If you need to contact Virgin Media directly about a general query then the main customer service line is 0345 454 1111. I don't understand the relevance of your reply..? We would love to hear from you! These lines are also open seven days per week, from 8am to 10pm. 09-07-2022 There is also the forgotten password route https://www.virginmedia.com/my-virgin-media/forgotten-details/password which I assume you have already tried. If you are an existing Virgin Media customer looking for help and advice with your service, or if you want to upgrade your existing package, you can call Virgin Media's customer service number on 0345 454 1111 or 150 from a Virgin Media phone line. 25-08-2022 The Virgin Media UK live chat service is available at, The Virgin Media Ireland live chat service can be found at. After you contact Virgin Media and complete the complaints procedure, if your complaint has still not been satisfactorily resolved, you can contact ComReg (Commission for Communications Regulation) on their email of [emailprotected]. Necessary to provide basic functions of the website such as page navigation. Thank you for your post. . Virgin Media also maintains a presence on YouTube, however, this is used for promotions and simple guides rather than as a contact facility. Click Mark as Helpful Answer or use Kudos to say thanks, on He is well versed as an energy and telecom expert for both Ireland and the UK and specialises in energy compliance. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This is the worse customer service I have ever come across, so if anyone has a direct email for complaints I would appreciate this being shared, on Check out our guide - How to pay my Virgin Media bill, on If you have mobile with us: - Check your allowances and track your minutes, texts and data usage. From here, a Virgin Media representative will be more than happy to put you through to the correct department. Sorry, the thinking face was not meant to be sarcastic, apologies if you thought I was. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. To purchase products or services, or to move your services, call us to speak with an agent. I have this problem also. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. And, I always pay extra for the "signed for" postal option. If the email address to be blocked (i.e. I can't click on the chat button neither. List of Virgin Media Customer Service Numbers. Yes, it is a toll-free number for both mobile and landline numbers in Ireland. Talk to other friendly customers and members of the Virgin Media team. The best phone number for Virgin Media is their 0845 4541111 customer service phone number, and you can get the details and use our free call-back service by finding the link . 26-01-2022 11:59. Enter the secondary email address and password into this sign in page https://virginmedia.com/my-virgin-media. Mon-Sat 9am-5pm. Irish Creating Original Music + Sound Design Worldwide - Always. The security information for a secondary account defaults to the information for the primary account unless that has been changed in the secondary email account's "My Virgin Media" account. I was experiencing issues with a secondary email within my VM account, so I attempted to change the password linked to it. on You can leave your phone number and get a free callback. Queen Mlangeni is a Brand and Digital Marketing Strategist who partners with CEOs, executives and sociopreneurs to grow their personal and professional brands. Learn moreHave I helped? a secondary account defaults to the information for the primary account unless that has been changed in the secondary . Along with all of this, it's also explained on the Cancelling my Virgin Media contract help page, with the section in point 3 being called You'll lose access to your Virgin Media Mail service. @Lennox1If the VM system is sending them to spam there is nothing currently that you can do to block them completely. I want to upgrade the fibre speed and my current contract is due to expire, so it's actually extra business, but I'm now considering moving supplier. - View your recent mobile usage . Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. I could go to Google but would rather keep them all in the one place. Select the Add email account menu option on the left hand menu; In the Add mail account window, enter the email address and password for your external email account and . 07-07-2022 Thanks to all authors for creating a page that has been read 98,155 times. They cannot wriggle out of it. This is due to a current fault with the VM spam settings page which doesn't allow you to change the setting. By phone; Live chat; The option you choose to contact Virgin Media will depend on your personal preference, some people like to call the Virgin Media contact number, whilst others might prefer to jump on a live chat to solve their query. im told to log a complaint online- which you cant do as my account is no longer active! Skilled in Forward and Reverse Logistics, People Management, Telecommunications Systems, Customer Experience with case management, and Troubleshooting. Virgin Medias complaints process is relatively simple, and non-convoluted, going as follows: Virgin Media aims to resolve all complaints within 10 days of them being lodged. By phone. You can call CISAS on 0207 520 3814 or send an email to cisas@cedr.com detailing your situation with evidence. How do customers contact Virgin Media? Using the community forum may give you results in a shorter amount of time than phoning or waiting for a live chat representative to become available. Business customers have a slightly more diverse range of options in how to contact Virgin Media Ireland. You will be contacted by a member of our Complaints Team. Follow the below steps to save Virgin Media Emails: -. I will pop you a PM across now, please keep an eye out for the purple envelope in the top right . 25-01-2022 Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. 30-04-2022 How do customers contact Virgin Media? Cancelling my Virgin Media contract help page. All rights reserved. We also detail this in the Acceptable Use Policy (section 6.5 under Email use), which reads "It is your responsibility to back up the contents of your Virgin Media email account.